Temporary Consultant Needed for IT Service Desk Position
Job Description:
- Windows XP client related issues.
- Lotus Notes Client, how to configure
the client & all level of trouble shooting.
- MS office (Word, Excel, Powerpoint),
repair, installation & trouble shooting.
- Networking Concepts, TCP/IP, Lan,
Wan,
- VPN, IPass & Wireless application
support.
- Antivirus Software's
- Basic knowledge of Hardware related
issues.
- Ready to work only in 24*7
- Remote tools
- Good Communication skills.
- Should Read/Write/Speak English
language.
- Having good understanding about DCOPS
monitoring and L1 functions
- Basic knowledge on hardware side in
servers, clients and network devices.
- Knowledge on Windows operating
system, Basic understanding about Backup
- Basic Knowledge on MSPatching and
patching process
- Should have basic troubleshooting and
problem determination skills
- Exposure to IT Infrastructure
Monitoring tool and ticketing tool
- Monitoring CA Spectrum for Network
alerts, Sever related alerts.
- Monitoring Backup job's and Tape
management activity for.
- Monitoring Nagios for applications
related alerts.
- Monitoring SCOM for windows, SQL and
exchange alerts
- Monitoring DB Insight for database
related alerts.
- Network Operations Center team
handles link down, bandwidth utilization, wan link down, bad link detected
alerts.
- CA ehealth check is to check the
status of network devices and used for report generation.
- CA Service Delivery Manager is the
ticketing tool.
- Problem Management for Link Down
Issue.
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