Temporary Consultant Needed for IT Service Desk Position

Job Description:

Windows XP client related issues.
Lotus Notes Client, how to configure the client & all level of trouble shooting.
MS office (Word, Excel, Powerpoint), repair, installation & trouble shooting.
Networking Concepts, TCP/IP, Lan, Wan,
VPN, IPass & Wireless application support.
Antivirus Software's
Basic knowledge of Hardware related issues.
Ready to work only in 24*7
Remote tools
Good Communication skills.
Should Read/Write/Speak English language.
Having good understanding about DCOPS monitoring and L1 functions
Basic knowledge on hardware side in servers, clients and network devices.
Knowledge on Windows operating system, Basic understanding about Backup
Basic Knowledge on MSPatching and patching process
Should have basic troubleshooting and problem determination skills
Exposure to IT Infrastructure Monitoring tool and ticketing tool
Monitoring CA Spectrum for Network alerts, Sever related alerts.
Monitoring Backup job's and Tape management activity for.
Monitoring Nagios for applications related alerts.
Monitoring SCOM for windows, SQL and exchange alerts
Monitoring DB Insight for database related alerts.
Network Operations Center team handles link down, bandwidth utilization, wan link down, bad link detected alerts.
CA ehealth check is to check the status of network devices and used for report generation.
CA Service Delivery Manager is the ticketing tool.
Problem Management for Link Down Issue.

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